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Inside TransLink’s new Buyer Service Middle at Waterfront Station

Downtown Vancouver’s Waterfront Station, Metro Vancouver’s busiest transit hub, is getting a brand new TransLink customer support centre.

The Buyer Service Middle is positioned in a hard-to-miss location — seen and accessible from the inside Nice Corridor, simply east of Starbucks. It is going to be formally opened to the general public on Friday, September 23.

The brand new middle offers private assist to all TransLink passengers and replaces the present, small Compass customer support middle at Stadium-Chinatown station, in addition to the earlier West Coast Specific customer support workplace positioned at Waterfront station.

With a complete space of ​​6,171 sq. toes, the brand new middle is thrice the scale of the present area on the Stadium-Chinatown station, permitting TransLink to supply in-person assist to twice as many individuals. Not like the present middle the place overflow strains shortly spill out onto the sidewalk, the brand new middle at Waterfront Station has loads of indoor ready area, and overflow strains could be extra comfortably housed indoors contained in the Nice Corridor.

The brand new middle additionally has an expanded bundle of companies. In addition to being a private hub for buying and activating Compass playing cards and paying fare violation tickets and taxi financial savings, the brand new hub can be utilized to get assist from customer support workers, get instructions suggestions by contact. transit kiosk display, and check in and get keys for TransLink’s bike lockers. The area is absolutely accessible for wheelchairs and different mobility gadgets.

TransLink Buyer Service Middle at Waterfront Station. (Kenneth Chan/Each day Hive)

TransLink Customer Service Center Waterfront Station

TransLink Buyer Service Middle at Waterfront Station. (TransLink)

TransLink Customer Service Center Waterfront Station

TransLink Buyer Service Middle at Waterfront Station. (TransLink)

TransLink Customer Service Center Waterfront Station

TransLink Buyer Service Middle at Waterfront Station. (TransLink)

TransLink Customer Service Center Waterfront Station

TransLink Buyer Service Middle at Waterfront Station. (Kenneth Chan/Each day Hive)

“We must be extra accessible to our clients when and the place they need assistance, and that is why we’re shifting our customer support middle to Waterfront Station, which is positioned on the intersection of every of our transit modes,” stated TransLink CEO Kevin Quinn.

“Transferring our customer support facility to this prime location opens up new alternatives for us to enhance the shopper expertise, create extra significant connections and construct ridership.”

TransLink has retained the area’s heritage character, together with the unique clock that was put in when Waterfront Station was first inbuilt 1914 because the Pacific terminus for the Canadian Pacific Railway’s transcontinental passenger service. The area options 24-foot ceilings and dramatic views of Canada Place Cruise Terminal and the mountains. Graham Building & Engineering was the contractor.

The brand new area value about $1.5 million to suit out, however TransLink will have the ability to lease the Stadium-Chinatown Station Compass Middle for revenue-generating retail/restaurant wants.

This identical area has traditionally been used as a smoking room, bundle room, US customs workplace, baggage room, and most not too long ago a useful resource middle for the BC provincial authorities’s small enterprise division.

The brand new middle may have a complete of 30 workers, together with the West Coast Specific Operations Middle. Working hours will probably be solely on weekdays from 9 a.m. to five p.m.

TransLink Customer Service Center Waterfront Station

TransLink Buyer Service Middle at Waterfront Station. (TransLink)

TransLink Customer Service Center Waterfront Station

TransLink Buyer Service Middle at Waterfront Station. (TransLink)

TransLink Customer Service Center Waterfront Station

TransLink Buyer Service Middle at Waterfront Station. (Kenneth Chan/Each day Hive)

TransLink Customer Service Center Waterfront Station

TransLink Buyer Service Middle at Waterfront Station. (Kenneth Chan/Each day Hive)

TransLink Customer Service Center Waterfront Station

TransLink Buyer Service Middle at Waterfront Station. (Kenneth Chan/Each day Hive)

TransLink Customer Service Center Waterfront Station

TransLink Buyer Service Middle at Waterfront Station. (Kenneth Chan/Each day Hive)

TransLink Customer Service Center Waterfront Station

TransLink Buyer Service Middle at Waterfront Station. (TransLink)

TransLink Customer Service Center Waterfront Station

TransLink Buyer Service Middle at Waterfront Station. (Kenneth Chan/Each day Hive)

Whereas the present Compass customer support middle on the road stage at Stadium-Chinatown Station will shut, TransLink’s misplaced property middle contained in the station on the concourse stage will stay.

TransLink says the brand new and expanded facility at Waterfront Station is a part of its complete customer support technique that improves facilities, options and companies for passengers. This contains phasing in public bogs at busy transit hubs, extra digital shows with real-time data, extra all-weather bus shelters and probably updating the Compass and ticketing programs.

On a mean weekday, 35,000 folks use Waterfront Station, which is the one location on TransLink’s system that serves all modes of transportation, together with two SkiTrain strains, SeaBus, a number of bus routes and the West Coast Specific. It is usually frequented by vacationers, making the brand new middle a extra accessible and handy location to entry and discover ways to use the general public transport system and Compass fares.

TransLink Customer Service Center Stadium-Chinatown Station

Closed TransLink Compass Buyer Middle workplace at Stadium-Chinatown station. (Kenneth Chan/Each day Hive)

TransLink Customer Service Center Stadium-Chinatown Station

Closed TransLink Compass Buyer Middle workplace at Stadium-Chinatown station. (Kenneth Chan/Each day Hive)

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