The American journal named Air Canada the perfect airline in North America for the fourth yr in a row.
This comes regardless of a big quantity of criticism of the airline within the wake of the pandemic.
Annually, International Traveler polls its readers throughout quite a lot of classes, together with the perfect airways, finest accommodations and finest offshore enterprise places.
Air Canada additionally took dwelling the International Traveler Award for Finest Cabin Cleanliness for the third yr in a row, based mostly on a survey of greater than 22,000 respondents between December 14, 2021 and September 30, 2022.
Air Canada government vice chairman and chief business officer Lucie Guillemette stated in a press launch that the airline is “delighted” by the popularity.
“These awards straight mirror the efforts of everybody at our airline and the tradition we have constructed at Air Canada by fostering teamwork and caring for our clients with care and sophistication,” she stated.
That’s shocking a win for Air Canada, because the airline confronted important criticism as journey started to return to pre-pandemic ranges. Throughout the summer season, a report variety of flights have been delayed. In September, Air Canada was ordered to pay $2,000 to passengers affected by flight delays, and “Harry Potter” star Matthew Lewis referred to as the airline “the worst in North America” on Twitter after visiting Toronto.
Nonetheless, Carl Moore, an affiliate professor of enterprise at McGill College, stated Air Canada’s win was not shocking, regardless of the airline’s hiccups this summer season.
“I feel it reveals how unhealthy a number of the different airways are in North America,” Moore stated in an interview.
And the mix of the airline’s enterprise class advantages and the International Traveler viewers might have put Air Canada excessive.
The journal’s viewers is self-described “frequent and prosperous U.S. vacationers” — the typical International Traveler reader has a internet price of $2.8 million, and about 5 p.c are CEOs and firm homeowners, in keeping with the journal’s web site.
“However Air Canada has an amazing enterprise class product that WestJet and a few others haven’t got.” They’re members of a big international community — for instance, frequent flyers can use the Lufthansa showers in Frankfurt.”
For worldwide flights, Air Canada is difficult to beat, Moore stated. The flat mattress provided to enterprise class passengers is a game-changer, and the meals on long-haul flights to Asia and South America are designed by Montreal chef Antonio Marc.
“They provide one of many higher merchandise in enterprise class,” he stated.
The President of the Directorate for Air Passenger Rights, Gabor Lukač, stated in an interview that he “has skepticism concerning the objectivity” of analysis like this.
“It is a matter of pattern bias, who they will pattern.” “However in comparison with different airways, Air Canada hijacks passengers rather less or in a extra satisfactory approach,” he stated.
“I am not suggesting that Air Canada is worse than different airways, however ‘finest’ appears a bit wealthy to me.”
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